As healthcare organizations continuously cope with multiple challenges—extremely tight margins, staffing and compensation issues, reduced reimbursements and patients bearing more responsibility for their own care costs—collections and revenue cycle management can no longer be considered discrete functions separate from the overall patient experience. Today, every aspect of the patient experience impacts the organization’s ability to collect patient responsibility fees and deliver on their mission.

The 2025 Healthcare Finance Institute will provide a unique and intimate environment for senior healthcare business leaders to explore the power of a connected patient experience: what patients perceive, and what inspires them to act, throughout their entire healthcare engagement. Speakers and panel discussions will delve into what patients expect and how they respond when those expectations are met or thwarted. Specific strategies will be discussed, with a focus on the connection between patient trust and improved financial outcomes. We’ll explore the role of technology to eliminate silos, integrate the experience, drive consistency, and automate service with empathy. Attendees will be challenged to think critically about every stage of the patient experience and the way healthcare is consumed and reimbursed in today’s financial environment.